We are ready to provide you with full and turn-key solution for a representative office in Russia. 24 hour mobile phone, 7 days e-mail, replies to tourists’ questions and comments on Tripadvisor, TopHotels, Booking etc. on daily basis, descriptions of hotels and destinations on tour operators' websites on monthly basis, presentation of hotel(-s) and destination on seminars, webinars and roadshows, assistance on travel fairs and workshops are included in monthly fee. Detailed report with full statistics is sent monthly.
If you just enter the Russian market, or want to have updated information of what is going on, you need consultants - people who would tell you information you need. Among the top managers of our company there are two people with more than 12-year-experience in Russian tourism on top positions in tour operating companies. Moreover, Baginet is the owner of Russian Travel Digest (www.russtd.com), the only source of news of tourism business in Russia in English. Every week we communicate with key people in the industry - commercial directors and destination managers of tour operators, travel agency networks, online agents etc. If you have specific questions, it is better to ask them first by E-mail in order for us to investigate and to prepare detailed answers.
We offer turn key solutions from inviting travel agents to your webinar by database of 35 000 agents, till sending them video-recording of your webinar. We use independent webinar platform, which allows till 4 simultaneous speakers and video streams, PPT presentations, YouTube video etc. Average number of participants is from 150 till 500 people. Price includes: one test webinar, webinar translation up to 3 hours, video recording up to 4 hours, newsletters with invitations in your corporate colors, newsletter with a link to video recording by the database of 35 000 travel agents. After the webinar, we provide detailed statistics, including e-mails of registered and participated visitors. This is the best solution before the season for online learning.
We create Sales Manuals with detailed descriptions and pictures of hotels, tours, airlines, and cruises. Room plans, size, view, and occupancy for each room type. Working hours, cuisine, meal plan, and alcohol brands for the restaurants and bars. Type of water, size and quantity for the swimming pools.
We send direct e-mails to 35 000 travel agents (retailers) all over Russia, including all federal districts. We also can send newsletters to 10 000 travel agents in CIS countries (Ukraine, Armenia, Kazakstan, Belarus). The text and the layout (in HTML) can be provided by your company, or we can assist with a simple layout in your corporate style. After sending e-mails, we provide detailed statistics with number of open e-mails, clicked links etc. Average open rate for Russian professional travel industry is 7% (due to many direct e-mails daily received by agents), we have in average from 10% to15% open rate. The e-mail can be sent from your company's address.
This one of the most effective marketing tool which allows you to bring the information about your product directly to potential customers. Acting on behalf of your company, our agents' coordinators make appointments with travel agents who fit your criteria (mass tourism, or MICE, or VIP, or networks etc.). You pay only for the real time of the meeting (excluding time for transportation), so called promo-hour. Each day you get detailed report where you see full contact information, short comments about the agency and their attitude toward your product / service. This is not cheap service, but absolutely worthwise! 80% of meetings bring signed contracts, at least 65% give minimum 1 booking. As an extension to this service, you get monthly report from our specialists with advices what to change/add in your agents' policy. We provide this service in Moscow and in other regions of Russia.
This service is better used following individual meetings, but can be also used separately. We have big database of travel agencies which is ranged by region (Moscow and other cities of Russia) and by type (only mass tourism destinations, or FIT, or VIP, or Mice). After each phone call we additionally send welcome letter to the agency (including presentation, terms and conditions, links to webinars, your web site etc.). Every week you get detailed report about each sales call, including full contact information and comments. According to our statistics, about 70% of travel agencies appreciate getting information about new product / tour operator etc., about 30% are ready for new cooperation and look forward to get more information from your side.
If you need to find out how tour operators offer your product (hotel, for example) to direct customers, you need to make examination phone calls on behalf of tourists and to listen the answers. After several conversations, you'll find out if your property is in priority for a particular tour operator or not; which hotels are suggested instead of yours (so who are your competitors); if you need to organize additional training for tour operator's staff. You pay for real phone calls, not for working days or months. At the end of the week you get detailed report with dates, times, names of personnel, and short description of conversation. You also can use this service to enter the market, looking at the situation with specific operator by specific product.
Let customers (direct clients or travel agents) to learn more about your services and new tour products when they call you on the phone. We can record both welcoming messages and advertising texts which sound when clients wait on the line. We do recording from A to Z: writing the text in Russian, recording by the chosen voice and installing to your phone (both landline and mobile). You can choose your message to be recorded by a standard voice (fixed price), or by one of a popular voices (for a supplement fee).
Voice 1 Voice 2 (Standard) Voice 4 Voice 5 Voice 6 Voice 7 Voice 8
If you plan to enter the Russian market or to expand your business, we suggest to start with investigation, if tour operators and travel agents are ready to cooperate with you and under which circumstances. We choose 10-50 companies who suit your criteria and prepare detailed information about them and their willingness to operate on your destination. Full contact details are included.